Reporting A Claim

 What should I do if I am involved in an auto accident?

  1. Exchange insurance information with the other party.
  2. Identify and get names and phone numbers of potential witnesses.
  3. Write down what happened while matters are clear in your mind.

To report an automobile or home claim, call us anytime, 24 hours a day.

Auto Insurance Claim To report an Auto claim, please call our Claims Department, or,
you can fax or mail us your Claim Report Form. (PDF Format)
Home Insurance Claim If you are reporting a HOME claim, please call our Claims Department, or,
you can fax or mail us your Claim Report Form. (PDF Format)
Travel Insurance Claim For travel claims, visit out Travel Insurance Emergency Assistance page.

Claims Contact Numbers
Other Areas Phone: 1-888-261-8888
Greater Vancouver Fax: 604-699-3856
Other Areas Fax: 1-888-268-8880

Mailing Address
Canadian Direct Insurance Inc.
Suite 600 - 750 Cambie Street
Vancouver, BC V6B-0A2

Claims Hours of Operation
Our Claims department is available 24 hours a day 7 days a week 365 days a year to help you.

Before calling to report a claim, please have the following information available:

  • Your Canadian Direct policy number.
  • Details of the accident - date, time, location, and what happened.
  • Details of all parties involved (including witnesses) - name, address, phone #.
  • description of any damage to your vehicle.

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