Manage Your Policy


Please be aware that Canadian Direct is implementing changes to its home insurance policy. As a valued customer, you will now have more choice and the ability to customize your coverages and deductibles. These changes are due in part to the growing severity of catastrophic events in Canada and worldwide, and are designed to minimize the impact on your premium while giving you more control over your coverage.

Customers will be receiving letters that outline changes to their policy, and our customer service agents are standing by to answer any questions you may have. Please refer to RENEW BY PHONE below for our toll-free numbers in B.C. and Alberta.

To view a list of frequently asked questions, please click here.

Canadian Direct is pleased to offer you TWO convenient ways to renew online!

Use our quick, secure, Web Renewal Form

For those who have already received their Home or Auto insurance documents by mail, and simply wish to make their payment.
Please have the following ready:

  • First and Last name
  • Policy Number (e.g. BCA1234567, BCH..., BCM..., ABA..., ABH..., ABR...)
  • eMail Address
  • Phone Number
  • Postal Code (must be entered as it appears on your policy documents)
  • Payment Information (Visa, Mastercard, or Bank Account Details)

Please Note: this option does not provide the ability to view/download your documents

  • B.C. auto insurance customers must also renew their ICBC Basic Insurance.


eDelivery Customers:

Login to CDIDirect

CDIDirect is our online policy management system which allows you to:

  • Renew your policy
  • View, Download, Save your policy documents at any time
  • Quickly register your other CDI policies for easy access
  • Update/Change your delivery preference (eDelivery or Standard Mail)
  • For your protection eDelivery documents are digitally signed in Adobe PDF format. Please ensure you have Adobe Reader installed to view your documents.
               ....registration for CDIDirect takes only a few seconds.

The renewal system is optimized for Internet Explorer 9.
Internet Explorer 10 users please turn on 'Compatibility View' to complete the renewal process or click here for more information.

  • B.C. auto insurance customers must also renew their ICBC Basic Insurance.


Update your Phone Number


BC Call Centre Hours

8:00AM to 6:00PM (M-F)
Phone: 604-699-3838
Toll-free 1-888-225-5234
Fax: 604-699-3860
Toll-free fax: 1-877-515-4747

Alberta Call Centre Hours

9:00AM to 5:00PM (M-F)
Phone: 780-413-5933
Toll-free 1-888-225-5234
Fax: 780-413-5932
Toll-free fax: 1-866-413-5932




We treat security extremely seriously, and the privacy of your information is of utmost importance to us. Anything you type into CDI Direct, or the Secure Renewal form will be scrambled (encrypted) by your browser and cannot be unscrambled (decrypted) until it reaches our server. We use the highest level of encryption possible in North America to ensure your privacy is maintained.


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