Travel Insurance


Emergency Assistance

Emergency PlansWherever you travel in the world, help is only a toll-free call away. In the event of a medical emergency, claims lines are open 24 hours-a-day, 7 days-a-week.

"Please accept my sincere appreciation for the manner in which you have handled my claim in the past. I have dealt with many insurance companies over the years and it is very refreshing for me to have a claim handled in the manner in which you did mine." - Donald L.

Claims at TuGo - The Complete Claims Solution

  • In Canada & USA, call: 1-800-663-0399
  • In Mexico, call 001-800-514-9976 or 01-800-681-8070
  • Worldwide, Call Collect: 1-604-278-4108

Open your claim online, visit  to get started. It’s convenient and easy to use.

The language in this website may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations and conditions may apply. TuGo is a registered trademark of and is administered by North American Air Travel Insurance Agents Ltd. d.b.a. TuGo, a licensed insurance broker in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario, represented by licensed insurance agents Kathleen S. Starko and Bradley G. Dance in New Brunswick, Nova Scotia and P.E.I. 11th Floor - 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2. Insurance is underwritten by Industrial Alliance Insurance and Financial Services Inc., Industrial Alliance Pacific General Insurance Corporation and certain Lloyd's Underwriters, severally and not jointly.

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